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FAQ

Garage Duck FAQ
The answer to your question may be found below. If it is not, please do not hesistate to contact us.

About Garage Ducks:
How do I display my Garage Duck?
How big are they?
How durable are they? 
How do I care for my Garage Duck?
I don't see the duck or goose I want. Do you do custom orders?

Store Policies & Shipping:
Can I buy a gift certificate?
Can I create an account?
What shipping methods do you use?
How long does it take to ship my Garage Duck?
Where do you ship?
Can I track my package? 
Return policy?
Gift orders? 
Gift wrapping?
Is my information secure? 
What do you do with my personal information?

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How do I display my Garage Duck?
To display the Hand-Painted Original Garage Duck inside, we provide a heavy-duty D-ring strap hanger (made in the USA!) and wood screw, along with easy-to-follow instructions for installing the hanger. The Garage Duck would then be hung on the picture hook of your choice. To display your Garage Duck outside, we recommend attaching the Garage Duck directly to the surface using wood screws. Instructions to do this are also included.

To display the PVC Reproduction Garage Duck inside simply use a low-profile picture hanger or small nail, and hang your PVC Garage Duck from the saw-tooth hanger already attached. The saw-tooth hanger makes it easy to tweak the leveling of your Garage Duck.  We do not recommend using the saw-tooth hanger outdoors, but instead recommend using the heavy-duty 3M double-sided tape provided with your PVC Garage Duck.  This tape will hold your PVC Garage Duck securely to most exterior surfaces and can withstand the weather, yet can be easily removed without damaging the surface.  

How big are they?
Hand-Painted Original Garage Ducks and PVC Reproduction Garage Ducks are approximately life-size, and Half-Size Decals are approximately half of the size of a standard Garage Duck. The actual dimension of each item can be found in its description.

How durable are they? 

All Garage Ducks are meant to be outside, so we only use the highest quality materials. The Hand-Painted Original Garage Ducks are made of marine plywood along with Sherwin Williams exterior latex paints, followed by a coat of Krylon UV resistant matte coating. We have seen examples of Garage Ducks displayed on south-facing garages through many years of harsh winters in Michigan's Upper Peninsula, and they still look great!
PVC Reproduction Garage Ducks are printed on 3-mm PVC sheeting and printed with Fuji UV inks. The lifespan when displaying indoors is indefinite. When displayed outdoors, they are expected to last 3 to 5 years if in full sun and longer in shaded areas or north-facing walls.
Garage Duck half-size decals are printed on 4-mil. PVC media featuring RapidAire® advanced air release technology for easier application. They are finished with a permanent luster overlaminate to help protect it from scuffs and scratches. The decals have a life span of up to 8 years depending on exposure to the elements. The decals are easy to remove by heating with a heat gun.

How do I care for my Garage Duck?
Garage Ducks require no particular maintenance. We do suggest that you treat them like any decorative object and handle them with TLC to avoid scuffs or dings.  Half-Size Garage Duck Decals are coated with a protective laminate adding to its durability.

I don't see the duck or goose I want. Do you do custom orders?
We are actively designing new Garage Ducks and will add them to the website as soon as they are available. If you have a special request, please contact us and we can work on making it happen!

Can I buy a gift certificate?
Of course! We offer gift certificates in any denomination (US dollars) from $1 to $1000. You can customize your gift certificate with your choice of template and include your own message and greeting, and the gift certificate will be emailed to any email address that you choose. Gift certificates are valid for 2 years after their date of purchase. Use the Gift Certificate link at the top of the page, or you can click here to purchase a gift certificate and for more information. We do not offer physical gift certificates at this time.

Can I create an account?
Yes! During the checkout process you can create an account with a password. You can then log into your account to view past orders, etc.  If you do not create an account at that time, you will receive an email from us with a link that will allow you to create a password. You do not have to have an account to shop on the site, but you do have to have an account in order to view your order history.

What shipping methods do you use?
We use the shipping method that is most economical for your order and will make that determination once your order is packed. Smaller orders will ship via USPS Priority Mail. Larger orders will ship via UPS Ground. Both methods offer package tracking. If you have a special shipping requirement, please let us know in the 'comments' section of the shopping cart.

How long does it take to ship my Garage Duck?
We ship all orders within 2-3 business days and sooner if possible. Transit times depend on the destination.

Where do you ship?
We currently ship to the US and Canada, but will be adding other countries soon.

Can I track my package? 
You sure can! Our shipping methods always offer package tracking. You will also receive an email notification when we ship your order that includes your tracking number.

Return policy?
If you're not happy, we're not happy. If you are not delighted with your Garage Duck, you may return it as long as it is in like-new condition (hanging hardware cannot be attached) within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please see our Return Policy for more information.

Gift orders? 
Your Garage Duck order can be shipped to a different address than your own. Each order includes a packing slip that does not contain item prices, so your secret is safe!

Gift wrapping?
We do not offer gift wrapping at this time.

Is my information secure? 
You bet it is! Our shopping cart has its own SSL certificate, assuring you that you are on our site throughout the entire checkout process. Check your browser address bar for the "https" in green text, and in most browsers you will see a green padlock as well. Please note that some mobile devices will not display this url as described, but rest assured your info is secure and you are on www.garageducks.com at all times.

What do you do with my personal information?
Your privacy is very important to us! Your personal information will never be sold, shared, or given to any third party without your permission. Any information gathered on this website will be used solely to fulfill your order, answer your questions, or for email newsletters if you elect to join our list. If at any time you wish to unsubscribe from our mailings, you may do so via a link at the bottom of the email. You can also request that we delete your customer information from our records by contacting us. You can read our entire privacy policy here.



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